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Frequently Asked Questions:


Is there a minimum quantity that I must order?  Yes, we require a minimum quantity order of 10 tags or cuff bracelets per mascot, logo or text design.

Can I order different colors of the same tag without having to enter the same information again?  Yes, when ordering, please select the multiple colors option and specify the exact colors and quantities in the special comments section at the bottom of the ordering page.

Does the dog tag include an attachment, like a chain or ring?  No, the price of the tag does not include any attachments.  All attachments are sold separately.

Can I submit my own custom art?  Yes.  Please email your black and white artwork in eps format.  Do not fax artwork.  There is a $25.00 set-up fee for each piece of artwork submitted.   Please see the custom artwork page on our website.

Is there a charge for using one of your logos or mascots?  No, you may use our stock logos and mascots for free.  If you don't see something you like on our website, please call us.  We may have something different that we could fax or email you.

Can I get my dog tag engraved on the reverse side?  Yes, for an additional charge of $0.28 per tag, we can engrave the reverse side with text or logo, or both.

What color will the engraving be?  All tags have white imprint.

Do the bracelets come in different sizes?  No, our cuff bracelets are one size fits most.  They can be slighty adjusted by the wearer.

What payments methods are available?  We accept credit card payments, school purchase orders, and on account for school organizations.  

How do I pay using a purchase order?  In step 5 of the checkout process you will be able to click on Purchase Order as your payment option and a box will appear to enter your Purchase Order Number.  Orders will not be processed until the PO is received.    Please fax or email your Purchase Order to us as soon as your order is completed.  Fax: 903-569-0590  email:   If you are paying on account, please choose Purchase Order and enter ON ACCOUNT in the Purchase Order Number box.

How long will it take to receive my order?  When placing your order, please allow 14 business days for production, and 3-5 business days for shipping.

What if I am having trouble ordering online?  Please call us at 1-800-982-9592 and we will do our best to help you.  Or you can fax your order to 903-569-0690.

Why is my coupon code saying it's not valid?  There could be a few reasons to receive an message about an invalid coupon code.  If the coupon is old or not currently in use, you would receive a message that your coupon is not valid.  If you do not have the correct amount in your shopping cart to receive the coupon discount, you would receive an invalid message.   Please check the total amount of dog tags in your shopping cart, and remember you must first place the personalized items in your shopping cart, and then input the coupon code to receive the discount.

Can I reorder my tags online if I have been a customer for years?  You may place your order online, but all information must be input completely when you order online.  After that, your saved online orders will be accessible through your account information when you sign on.  Orders that are faxed or mailed in will not be online. 

Why did I receive my invoice, but not my order?  The invoice is mailed on the same day your order is shipped via UPS.  Sometimes both items do not arrive on the same day.

What do I do if there is a problem with my order?  When you receive your shipment, you should always check your items immediatley for any errors.  Any problems need to be reported to our customer service department at 1-800-982-9592 within 14 business days after you receive your order.  We will discuss the problem with you and tell you what steps will be taken to correct the errors.